Shipping policy
Thank you for shopping with us!
We are committed to delivering your order in a timely and efficient manner. Please review our shipping policy for important information regarding our shipping process.
1. Order Processing Time
- All orders are processed within 1-2 business days (Tuesday - Friday, excluding public holidays).
- Orders placed after 4pm will be processed the next business day.
- You will receive an order confirmation email once your order has been received. You will also receive a shipping confirmation once your order has been dispatched.
2. Shipping and Delivery Times
Please note that delivery times are estimates and may vary depending on your location and carrier. Delays due to weather, holidays, or other circumstances outside of our control may affect delivery times. For Same-Day Local Delivery - Available for eligible orders. Delivery times are estimates and may be affected by courier availability.
3. Shipping Rates
Shipping costs are calculated at checkout based on the delivery method and destination. You can view your shipping cost before completing your purchase.
Flat Rate Shipping: A flat rate shipping fee of $15 applies to all orders within Australia.
5. Shipping Restrictions
- We are unable to ship to P.O. Boxes or military addresses (APO/FPO/DPO).
6. Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor the progress of your shipment. You can track your order through the carrier’s website.
7. Missing or Lost Packages
Once an order is shipped, we are not responsible for any packages lost, delayed, or damaged in transit. You can assist in filing a claim to the carrier.
If your order is marked as “delivered” but you have not received it, please contact the carrier.
8. Address Changes
Please ensure your shipping address is correct before completing your purchase. We are not responsible for delays or issues caused by incorrect shipping addresses. If you notice an error with your address, please contact us as soon as possible, and we will do our best to accommodate any changes before your order ships.
9. Customer Pickup
If applicable, you may choose to pick up your order at our physical location. We will notify you once your order is ready for pickup, and you can collect it during our business hours.
10. Contact Us
If you have any questions or concerns about your order or shipping, feel free to contact us at:
BioMed Spa
0434547770
info@biomedspa.au