Refund policy

Thank you for shopping with us!

We strive to provide high-quality products to our customers. Please note that we do not offer returns or refunds on any orders. Once your purchase is complete, it is final. We encourage you to carefully review your order before confirming your purchase.

If you're unsure about the products, we offer consultations both in-store and virtually to help you carefully select the right products for your needs. Feel free to reach out to us to schedule a consultation, and we’ll be happy to assist you in making the best choice.

For our existing customers, if you need to check your purchase history or have any questions about previous products, please don’t hesitate to contact us. We're happy to assist with looking up your file and providing any needed information.

BNPL (Buy Now, Pay Later - Afterpay, Zip Pay, Klarna)

Refunds for orders made via BNPL services will be processed in accordance with the provider's refund policies. processing fees charged by the provider are non-refundable.

Change of Mind

For hygiene and safety reasons, we do not offer refunds or exchanges on products once opened, even if purchased online.

If you have any further questions or concerns, please contact us at info@biomedspa.au

By completing your purchase, you agree to our return and refund policy.